This statement describes how client and all information collected from enquiries is kept by The Caesura Centre.
We use email to communicate with clients and potential clients, about matters such as appointments and payments. If you are concerned about the security of emails, then please do not send sensitive information via email, or choose an alternative means of communication. You can call the centre on 01844 318535.
Client contact details are kept on the centre computer and devices which are encrypted and password-protected. Our client notes are kept on paper, in a secure, locked cabinet or encrypted on GoodNotes. Your contact details are only seen by your therapist , Office Manager and Clinical Director at The Caesura Centre. All of these details are not shared with a third party, although, exceptions to confidentiality are the same as required legally and ethically by most qualified, accredited therapists. This agreement is explained in our client agreement, which is given prior to therapy commencing. You can also contact us to ask for this in advance if you prefer.
We adhere to the ethical codes of the British Association for Counselling and Psychotherapy (BACP), and the College for Sexual and Relationship Therapy (COSRT).
In case of emergency
If we have a reason to believe that you are at risk to yourself, to someone else or there are child protection issues I am required to act upon these concerns. In that case, we are obliged to breach confidentiality by speaking to e.g. a crisis team (harm to self) or the police (harm to others / an organisation e.g. in case of terrorism) or child protection services / NCPCC. If we have to breach confidentiality, where ever possible I aim to discuss this with you first.
If we were to encounter an emergency ourselves and were unable to contact you ourselves, your name and contact details might be shared with a trusted person to inform you about the changes in our meetings. No other personal information would be shared.
Complaints should be addressed to HCPC. However, to prevent matters from escalating, I hope we can establish a therapeutic relationship, which includes open communication and you are able to raise any concerns in the session. We also hold a Professional Indemnity Insurance.
You have the following rights:
- To be informed what information is collected and how it is stored
- To see the information we hold about you
- To rectify any inaccurate or incomplete personal information
- To withdraw consent to us using your personal information
- To request your personal information be erased (although if the information is needed for me to practice lawfully and ethically we can decline)